Front Desk/Customer Service

Q. I enrolled on the Trial Membership, can I upgrade to the Executive Membership?
A. You may upgrade your membership at any time. You simply pay the difference in the enrollment fees, and your monthly dues are lowered to the current Executive rate.

Q. Can I bring a guest to the Center?
A. The guest fee is $15 for the day. The same guest can utilize the Center no more than once a month and no more than three times a year. Guests must be 18 years or older. Guests 14 years and older are permitted when accompanied by a member parent.

Q. Can my children use the facilities?
A. Children 14 years and older may become a full member of the Center. All 14 and 15 year olds must have one of their parents, who is a member, accompany them to the Center and remain on site. Children 16 and 17 may enroll with a parent’s signature. They are permitted to use the facilities on their own.

Q. My child is not 14 years old, but likes to exercise, what can they do?
A. You may register your child in one of our Fit Kids or Swim programs These programs are available for children 2-13 years. Always check at the front desk for new programs being offered.

Q. Do I get my own locker?
A. Lockers are provided for daily use by all members while in the facility. You may bring your own lock or purchase one at the Center. If you leave a lock on overnight it will be removed and all items inside will be placed in lost and found located at the Front Desk. The Center is not responsible for lost or stolen items. Please leave your valuables at home.

Q. What if I need to cancel my membership?
A. We do allow members to freeze their memberships however sometimes unavoidable circumstances arise forcing a member to cancel his/her membership. A cancellation form must be submitted to the customer service department via certified mail or confirmed hand delivery. You will be billed dues for a final month and are free to use our wonderful facility up until the last day. Please fill out the appropriate paperwork fifteen (15) days before your billing cycle. The cancellation will take effect 30 days after you notify customer service by filling out the cancellation form. Please note: In order to terminate your membership, your dues and account must be up-to-date.

Check out our Triathlon Training programs in Princeton!
September 21, 2017...

Join our Master Swim program in Princeton!
September 21, 2017...

Are you stretching enough to improve your health & well-being?
September 18, 2017...

Join us for GetActive/StayActive starting Monday, September 18 in Plainsboro!
September 14, 2017...

Join us for Mind/Body Yoga Nidra October 15 in Plainsboro & October 22 in Princeton!
September 12, 2017...

Join our team at the Princeton Healthcare System 5K Race & 1 Mile Fun Walk Sunday, October 8!
September 12, 2017...

#FitWellandGrateful Gratitude Challenge September 21-October 11 in Plainsboro
September 11, 2017...

#FitWellandGrateful Gratitude Challenge September 21-October 11 in Princeton
September 11, 2017...

We are looking for a great Front Desk Lead in Princeton!
September 8, 2017...

We are looking for a great Member Services Manager in Plainsboro!
September 8, 2017...

Join us for a Zumbathon Fundraiser for Hurricane Harvey Relief Saturday, September 9 in Princeton!
September 5, 2017...

Join us for a Zumbathon Fundraiser for Hurricane Harvey Relief Friday, September 8 in Plainsboro!
September 5, 2017...

September 2017 Group Fitness Instructor of the Month (Princeton)
September 5, 2017...

September 2017 Group Fitness Instructor of the Month (Plainsboro)
September 5, 2017...

September 2017 Personal Trainer of the Month (Princeton)
September 5, 2017...

September 2017 Personal Trainer of the Month (Plainsboro)
September 5, 2017...

Plainsboro Members - Receive 25% off your dine-in meal at Bahama Breeze Island Grill!
September 5, 2017...

Check out our Pop-Up Pilates Reformer Labor Day classes in Princeton!
September 1, 2017...

Check out our Pop-Up Pilates Reformer Labor Day classes in Plainsboro!
September 1, 2017...

Don't miss our first "Dance It Up" recital Saturday, October 7 in Plainsboro!
September 1, 2017...

Join us for World Gratitude Day Thursday, September 21 in Princeton!
August 31, 2017...

Community Health Fair and 14 Year Anniversary Celebration in Princeton Saturday, September 23!
August 28, 2017...

Princeton Labor Day Group Fitness Schedule
August 25, 2017...

Plainsboro Labor Day Group Fitness Schedule
August 25, 2017...

Smart Snacking September 11 & September 13 in Plainsboro
August 21, 2017...